Terms

General

These terms and conditions (the Terms) constitute an agreement between UAB Candless, company code 306766457, registered in the Register of Legal Entities of the Republic of Lithuania (the Seller), and you, based on which the Seller offers works (the Works) presented at https://candless.art/ (the Website). A Work is an object assembled from an instruction defined by the Seller, consisting of a theme and a rule (the Blank), within which you choose the configuration of your own Work. Each Work is engraved with, and publicly attributed in the registry under, an identifier that you choose (the Player’s ID); it is an attribution of the Work, not an account. The Website is not a self-service online shop: there is no shopping cart and no direct checkout. Every Work is ordered individually, through correspondence with the Seller, as described below.

Contact:

hello@candless.art
+370 643 33046

Šilutės pl. 35G-36, LT-94105 Klaipėda, Lithuania

You may only purchase from the Seller if you are at least 18 years of age and have the legal capacity to form a binding contract under applicable law, and you agree to comply with these Terms. By making the advance payment, you confirm that you meet these requirements. The legal requirements protecting consumer rights will not apply to you if the Work purchased from the Seller is not intended for personal use and you are purchasing it for purposes related to your (current or planned) business, trade, craft or profession. Unless you agree otherwise with the Seller, the provisions of these Terms intended for consumers will apply only if you purchase as a consumer. Whether you are a consumer is determined by applicable law.

Purchasing

Each Work is ordered through Guidance — a personal ordering process conducted by the Seller, as the author of the Blank, in which the configuration of the Work is discussed and agreed with you before production. You start it by contacting the Seller through the enquiry form on the Website or by email.

During Guidance you will agree the configuration of the Work and provide the information necessary for its production and delivery. You must ensure that the information you provide is correct and that the agreed configuration meets your requirements; you will have the opportunity to correct any errors before you pay the invoice. The personal information you provide will be processed in accordance with the Privacy Policy (https://candless.art/privacy-policy), available on the Website. The Seller is not liable for inaccuracies resulting from incorrect information provided by you. You are also responsible for the security of the email account used for correspondence with the Seller.

Prices are agreed individually for each Work and stated in the invoice issued to you. The invoice shows the price of the Work. Delivery is charged separately: the charge depends on the destination and is stated in the invoice for the balance. Prices for consumers include all applicable taxes. While the Seller is not registered as a VAT payer, no VAT is charged. All prices are in euros. Where a Work is delivered outside the European Union, any import duties, taxes and customs charges of the country of destination are payable by you. Payment is made by bank transfer (SEPA) against the invoice issued by the Seller, unless another method of payment is agreed.

The invoice, sent together with these Terms, is the Seller’s offer and is valid for 7 (seven) days from its date. Payment of the advance accepts the offer: the contract is formed when the Seller receives the advance payment. The correspondence in which the configuration was agreed, and to which the invoice refers, forms part of the contract. After the contract has been formed, it may be changed only by agreement between you and the Seller. Any agreed change may affect the price and the dispatch date, and the Seller will inform you of this before the change is made.

An advance payment of 50 per cent of the price of the Work initiates production. If you cancel the order after the advance payment has been made, or fail to pay the balance, the Seller may retain from the advance payment the direct costs it has actually incurred up to that point, up to the full amount of the advance payment, and the Work is neither delivered nor entered in the public registry. Direct costs are materials purchased specifically for the Work that cannot be returned or reused, services ordered specifically for it, and documented production time already spent on it; general overheads are not included. The Seller will return the remainder within 14 (fourteen) calendar days and, on request, provide an itemised calculation of the costs retained within 7 (seven) calendar days. The remaining balance and the delivery charge are payable before dispatch, on the terms stated in the invoice. This paragraph does not apply where the contract is terminated because of the Seller’s failure to perform. Ownership of the Work passes to you only when the price, including the balance, has been paid in full; until then the Work remains the property of the Seller.

The Seller may decline to produce a Work, or to include specific content in it, in particular where that content is unlawful, infringes the rights of third parties, or is incompatible with the concept of the Work. Where the Seller declines before the advance payment has been made, no contract arises. Where the Seller declines, for any reason, after the advance payment has been made, the advance payment is refunded in full within 14 (fourteen) calendar days.

The dispatch date of a Work is agreed individually during Guidance and stated in the invoice. If the advance payment is received later than the date of the invoice, the dispatch date is postponed by the same number of days. If the Seller fails to dispatch the Work by that date, you may request the Seller to do so within an additional reasonable period; if the Seller fails to dispatch the Work within that additional period, you may terminate the contract, and the Seller will refund all sums paid, including the advance payment, within 14 (fourteen) calendar days of your notice of termination. The Seller will not be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including interruptions in the supply of materials and acts of public authorities. In such a case the Seller will inform you without undue delay, and the periods for performance will be extended accordingly; your right to terminate the contract as described above is not affected.

For the purposes of these Terms, a Work is completed when it has been produced. The rule of a Blank may treat a Work as complete only after a further act, such as a gift from another Player; this is part of the Blank, not a condition of the contract, and does not affect the Seller’s performance of it.

Characteristics and quality of the Work

The characteristics of each Work are those set out in the configuration agreed with you during Guidance and confirmed in the invoice. Images on the Website and in correspondence show examples of Works and materials. Your Work is made to the configuration agreed with you and may differ from them in appearance; such differences are not defects. Each Work is produced individually to order. The materials used in a Work vary from piece to piece: differences in colour, surface texture, marks left by forming and finishing, and small differences in dimension are inherent to the materials and to the methods of production, and are not defects. Materials may also change with time and use — for example, by patinating, darkening or taking on marks — and such changes are not defects either. The Seller informs you of these characteristics during Guidance, where you accept them expressly before ordering.

Delivery

The delivery address is agreed during Guidance and confirmed with you before production; it may differ from your own address. Deliveries are made by courier to the agreed address, or to another place of receipt if agreed. Once the Work has been dispatched, you may use the carrier’s own redelivery options, including a collection point, and from that point the choice of place of receipt is yours. Where the Work is to be delivered to another person, you confirm that you are entitled to provide that person’s name and address for delivery and that you will inform them of this. You are responsible for the correct address and for accepting the parcel. If the carrier returns the Work because delivery could not be completed — due to an incorrect or incomplete address, repeated absence, refusal to accept or unpaid import charges — you bear the cost of the failed shipment and of any re-sending, unless the failure is attributable to the Seller or the carrier.

The Work is shipped by DHL Express or another courier offering tracked delivery, normally against signature. Once your Work has been dispatched, the carrier’s delivery times are estimates only and may be affected by the availability of delivery services or by customs procedures; you can check the delivery status by entering the tracking number into the carrier’s system. You should examine the parcel on delivery. If the packaging or the Work shows visible damage, note it with the courier and write to the Seller within 7 (seven) days of delivery, enclosing photographs of the Work and of the outer packaging, so that the Seller can file a claim with the carrier. Failure to do so does not affect your statutory rights.

Safe use of the Work

A Work is used with an open flame. When using it: never leave a burning candle unattended; keep it away from children, animals and flammable materials; place it on a stable, heat-resistant surface; and do not move it while the candle is burning or its parts are still hot. These rules are also set out on the safety card supplied with each Work. The Seller is not liable for damage resulting from use of the Work contrary to these rules, or from any alteration of the Work by you or by third parties. Each Work is designed for candles of a standard specified by the Seller, and candles of that standard are supplied with it. Further candles are provided by the Seller on request in reasonable quantities, free of charge until candles are offered for sale on candless.com. Candles of other dimensions or types may not fit the Work or may prevent it from functioning as intended, and their use is at your own risk.

Withdrawal and defects

The Works offered by the Seller are made according to your specifications and are clearly personalised: each Work is made to a combination of characteristics agreed individually with you, is engraved with your Player’s ID, and, if returned, could not be offered to another buyer as their own Work, because it remains attributed to you. For that reason, and in accordance with Article 16(c) of Directive 2011/83/EU and the corresponding provisions of Lithuanian law, consumers have no right to withdraw from the contract and return a Work without giving a reason. Where in a particular case that exception does not apply, your statutory rights remain unaffected. Purchasers who are not consumers have no right of withdrawal.

If you are a consumer, the Seller is liable under Lithuanian law for any lack of conformity that existed at delivery and appears within two years; if you choose repair, this period is extended once by one year. If you are not a consumer, the two-year period does not apply unless agreed in writing, and the Seller’s liability is limited to the price paid for the Work, excluding indirect loss and loss of profit, except in cases of death, personal injury, fraud, intent or gross negligence, or where liability cannot be limited by law.

If you discover a defect in the Work, notify the Seller by email within two months of discovering it, with a description, photographs and any other information that helps to identify it. Failure to do so does not affect your statutory rights. The Seller will give you a reasoned reply within 14 (fourteen) calendar days of receiving your claim. Where the Work does not conform, the Seller bears the cost of returning it and of bringing it into conformity. You may choose repair or replacement by a new Work, which receives its own entry in the registry; where these are impossible or disproportionate, you may have the price reduced or terminate the contract and receive a refund. The Work is returned to the Seller’s address stated above, after agreeing the return by email.

Registry

Each completed Work is entered in the public registry maintained by the Seller under your Player’s ID, together with the name of the Blank, the year of creation and an image of the completed Work. All Works entered under the same Player’s ID are shown together on the Player’s profile in the registry. The registry entry, including its image, forms part of the Work and of its provenance: it identifies the specific object to which the attribution refers, and it is not removed once created, subject to your rights under data protection law as described in the Privacy Policy. The registry is maintained for as long as the Seller carries on its activity; if the Seller’s business is transferred, the registry may be transferred to its successor. If a Work is lost, stolen or destroyed, the Player or the current owner of the Work may inform the Seller, and the entry may be marked accordingly. The entry of a lost or destroyed Work is not transferred to a replacement: any new Work receives its own entry.

The Player is the buyer who agrees the configuration of the Work, including where it is ordered as a gift. A Player’s ID must be unique in the registry and is permanent; its display in the registry may be replaced only where the Privacy Policy provides for this. It must not infringe the rights of others or be offensive; the Seller may refuse a chosen ID. You may use your own name as your Player’s ID, but the Seller recommends against it: it will then be public in the registry and engraved on the Work.

Intellectual property

The Candless name, marks and logos, the domain name and the Website, including its content and design, belong to the Seller or to other rights holders and may not be used without their written consent. The Blank — its theme, rule, name and the system it belongs to — belongs to the Seller or its licensors; objects not made by the Seller may not be presented as Works or as made from a Candless Blank.

The Seller does not claim authorship of your Work: it is attributed to you under your Player’s ID, and any rights in it that may arise for the Seller are assigned to you, except rights in a form first realised by the Seller. The attribution does not change when the Work is sold or passed on; the registry records attribution, not ownership. Nothing in these Terms restricts you from using, showing, photographing, repairing or adapting your own Work, or from using photographs of it for personal purposes.

By ordering a Work you grant the Seller a non-exclusive, royalty-free, worldwide and perpetual licence to: (a) show images of the Work in the registry, on the Website, on social media, in advertising and in printed and exhibition materials; and (b) to the extent that the form of the Work contains your own creative contribution, realise that form again in Works for other Players, with the first author of the form credited in the registry. The licence does not cover your name, likeness or any other personal data beyond your Player’s ID, and may be sublicensed only as needed for (a). Any use of the physical Work itself requires your separate agreement. Photographs and video of any Work taken by the Seller are the Seller’s own works.

The form of a Work means the specific configuration realised within the Blank for that Work. Buying a Work does not give exclusivity over its form: the Seller may realise the form again in Works for other Players, in the same or in different materials and dimensions. Each realisation is a separate Work with its own registry entry. The first author of a form is the Player who first realised it, shown under their Player’s ID in the registry next to the form. Where a form was first realised by the Seller, the rights in it remain with the Seller or its licensors.

Miscellaneous

These Terms and each contract are governed by Lithuanian law. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live. These Terms and each contract are in English, and correspondence is conducted in English unless otherwise agreed. Notices are given by email: to the Seller at the address stated above, and to you at the address used for your correspondence with the Seller.

Disputes are first settled by negotiation. Consumers may also apply to the State Consumer Rights Protection Authority (A. Goštauto g. 12, LT-01108 Vilnius, tarnyba@vvtat.lt, https://vvtat.lrv.lt), including electronically through the Consumer Rights Information System VTIS (https://vtis.lt). A list of out-of-court dispute resolution bodies in the EU Member States, Iceland, Liechtenstein and Norway is available on the European Commission website (https://consumer-redress.ec.europa.eu/dispute-resolution-bodies).

The Seller may modify these Terms at any time; the current version is always available on the Website. Each contract is governed by the Terms sent with its invoice. If any provision of these Terms is invalid, the remaining provisions remain in force. These Terms were last updated on 1 October 2026.